TH
Tshepiso H
1 reviews | Active since Mar 2020
01 Apr 2020, 08:12
Unfair business practice
I Downgraded my contract plan last month and I was told that my downgrade to pinnacle 500 would be effective on the last day of March as well as a price decrease. To my surprise the price of the plan increased by about 40 Rands but my downgrade is now effective. To make matters worse I can't get through to the call center because of the epidemic.
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Replies (2)0
Replies (2)
Cell C's replyOfficial
01 Apr 2020, 12:18Good day Tshepiso
Thank you for contacting Cell C.
We would recommend waiting for the current month's invoice, so as to see the amendment in your billing, as the billing for an account that was migrated, will only reflect in the new month.
^MP
Thank you for contacting Cell C.
We would recommend waiting for the current month's invoice, so as to see the amendment in your billing, as the billing for an account that was migrated, will only reflect in the new month.
^MP
Cell C's reply01 Apr 2020, 12:18
Official
Good day Tshepiso
Thank you for contacting Cell C.
We would recommend waiting for the current month's invoice, so as to see the amendment in your billing, as the billing for an account that was migrated, will only reflect in the new month.
^MP
Thank you for contacting Cell C.
We would recommend waiting for the current month's invoice, so as to see the amendment in your billing, as the billing for an account that was migrated, will only reflect in the new month.
^MP
TH
Tshepiso H's updateReviewer Update
01 Apr 2020, 15:49I find your reply quite unsatisfactory because I was assured my monthly payment would decrease as of this month and waiting for your invoice will not refund me of the excess charged. I would like to cancel my contract with cell c as well as my c-surance as a result of the poor service. Kindly direct me on how to cancel these two products as I cannot go through to an agent.
TH
Tshepiso H's update01 Apr 2020, 15:49
Reviewer Update
I find your reply quite unsatisfactory because I was assured my monthly payment would decrease as of this month and waiting for your invoice will not refund me of the excess charged. I would like to cancel my contract with cell c as well as my c-surance as a result of the poor service. Kindly direct me on how to cancel these two products as I cannot go through to an agent.