JM
Juan M
1 reviews | Active since Jul 2020
10 Feb 2021, 08:17
unfair billing for 5 months with no feedback from collections@cellc
so this is what has been happening to me since September last year. my contract with cell c ended in September 2020. i have since been charged every month even though i do not have internet, i have left cell c on end of contract, i have mailed cell c with this regard to no avail. the line has been moved over to 2 new ISP's in the time but still cell c bills me, these billing has cost me up to R2000 in banking costs and cell c does not answer me on any of my questions. cell c cant tell me why they are debiting me or even what month they are trying to debit. i have sent endless mails to cell c. this mornin,. just to show how useless cell c is, i get a new statement stating i owe them money. I DONT OWE YOU MONEY! my contract stopped, i moved to a new ISP and cell c just keeps billing me. i cant get off the system at cell c and nobody seems to be able to help and nobody seems to know why i get billed for internet i dont have and no-one seems to have the authority to remove me from the billing list.
i wish for everyone to know not to do any dealings with cell c. they will just try and bleed you dry for everything you have got, extremely bad service, thats why i left, and no-one that can actually do anything is ever available. dont waste your time on this ISP and dont let them catch you like they did to me
CELL C - I WANT COMPENSATION FOR THIS BANKING COSTS I HAVE TO ENDURE
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
10 Feb 2021, 08:48Dear Mr. Meintjes
Thank you for contacting Cell C.
We have received your query regarding the cancellation of your contract.
Kindly accept our sincere apology for the service you have experienced. One of our Social Media consultants will be in touch to assist resolve your query.
^NZ
Thank you for contacting Cell C.
We have received your query regarding the cancellation of your contract.
Kindly accept our sincere apology for the service you have experienced. One of our Social Media consultants will be in touch to assist resolve your query.
^NZ
Cell C's reply10 Feb 2021, 08:48
Official
Dear Mr. Meintjes
Thank you for contacting Cell C.
We have received your query regarding the cancellation of your contract.
Kindly accept our sincere apology for the service you have experienced. One of our Social Media consultants will be in touch to assist resolve your query.
^NZ
Thank you for contacting Cell C.
We have received your query regarding the cancellation of your contract.
Kindly accept our sincere apology for the service you have experienced. One of our Social Media consultants will be in touch to assist resolve your query.
^NZ
JM
Juan M's updateReviewer Update
12 Feb 2021, 13:35so im not sure what to say... today is the 12th, i got a reply from you the 10th, still no-one has phoned me, the month is getting to an end, and then what happens the end of the month? i get charged again? do you have my cell phone number?? it is *** if you needed it. please make contact with me ASAP before i get charged again
JM
Juan M's update12 Feb 2021, 13:35
Reviewer Update
so im not sure what to say... today is the 12th, i got a reply from you the 10th, still no-one has phoned me, the month is getting to an end, and then what happens the end of the month? i get charged again? do you have my cell phone number?? it is *** if you needed it. please make contact with me ASAP before i get charged again
Cell C's replyOfficial
12 Feb 2021, 14:12Hi Juan
We apologise for the delay in resolving your query.
We have made a follow up and we'll revert feedback as soon as received.
^NZ
We apologise for the delay in resolving your query.
We have made a follow up and we'll revert feedback as soon as received.
^NZ
Cell C's reply12 Feb 2021, 14:12
Official
Hi Juan
We apologise for the delay in resolving your query.
We have made a follow up and we'll revert feedback as soon as received.
^NZ
We apologise for the delay in resolving your query.
We have made a follow up and we'll revert feedback as soon as received.
^NZ
JM
Juan M's updateReviewer Update
24 Feb 2021, 11:23So i got a phone call from cell c, they said someone took out a handset on my name and that i must go to a cell c store and ask for the contract so that i can go make a affidavit and get this removed, i was at cell c today, they informed me that i am getting charged for... the black box i got with my contract for... FREE and that the cancellation was not done right and that the FREE service that i got on my contract is why they are charging me every month. secondly. this FREE black box that cell c is charging me for doesn't even work... the service was suspended long ago, cell c sent out a notification e mail about it. i have never connected this thing to any of my PC's as it is and was a useless service. this is why cell c cancelled the service. now how the hell can you firstly charge me for a service that is not running and secondly how can you charge me for a FREE service??
please make contact with me ASAP on ***
please make contact with me ASAP on ***
JM
Juan M's update24 Feb 2021, 11:23
Reviewer Update
So i got a phone call from cell c, they said someone took out a handset on my name and that i must go to a cell c store and ask for the contract so that i can go make a affidavit and get this removed, i was at cell c today, they informed me that i am getting charged for... the black box i got with my contract for... FREE and that the cancellation was not done right and that the FREE service that i got on my contract is why they are charging me every month. secondly. this FREE black box that cell c is charging me for doesn't even work... the service was suspended long ago, cell c sent out a notification e mail about it. i have never connected this thing to any of my PC's as it is and was a useless service. this is why cell c cancelled the service. now how the hell can you firstly charge me for a service that is not running and secondly how can you charge me for a FREE service??
please make contact with me ASAP on ***
please make contact with me ASAP on ***
JM
Juan M's updateReviewer Update
25 Feb 2021, 06:51so day 1 with no reply from cell c. such extremely bad service. but you cant expect anything better from cell c
i want my money back, i want my account sorted out and canceled. please contact me on ***
i want my money back, i want my account sorted out and canceled. please contact me on ***
JM
Juan M's update25 Feb 2021, 06:51
Reviewer Update
so day 1 with no reply from cell c. such extremely bad service. but you cant expect anything better from cell c
i want my money back, i want my account sorted out and canceled. please contact me on ***
i want my money back, i want my account sorted out and canceled. please contact me on ***
JM
Juan M's updateReviewer Update
26 Feb 2021, 10:10Sick and tired of cell c. They keep taking money from my account and no-one can give me a straight awnser. My contract stopped in September. Then I got told I didn't pay the last month. That I did. Then they told me someone took a handset out on my name??? And I have to go into cell c shop to get the contract. I went to the cell c shop just to get told I do not have a handset on my contract. Now I get phoned again this morning and now we back to square 1, with them telling me I didn't pay the last month. In the meantime my account just gets debited for 6 months now. 6 month???? What the hell??? I am sick and tired of cell c *****ing my money and nobody can work out what is wrong. No-one has any idea what is going on in this company. Nobody has an idea what is going on in my account. And I just have to pay, pay, pay. I want my money refunded! Contact me on ********** and don't let a idiot that doesn't know anything phone me. Can a damn manager phone me and sort this out
JM
Juan M's update26 Feb 2021, 10:10
Reviewer Update
Sick and tired of cell c. They keep taking money from my account and no-one can give me a straight awnser. My contract stopped in September. Then I got told I didn't pay the last month. That I did. Then they told me someone took a handset out on my name??? And I have to go into cell c shop to get the contract. I went to the cell c shop just to get told I do not have a handset on my contract. Now I get phoned again this morning and now we back to square 1, with them telling me I didn't pay the last month. In the meantime my account just gets debited for 6 months now. 6 month???? What the hell??? I am sick and tired of cell c *****ing my money and nobody can work out what is wrong. No-one has any idea what is going on in this company. Nobody has an idea what is going on in my account. And I just have to pay, pay, pay. I want my money refunded! Contact me on ********** and don't let a idiot that doesn't know anything phone me. Can a damn manager phone me and sort this out
JM
Juan M's updateReviewer Update
27 Feb 2021, 07:49i dont know how long it takes to get feedback but nobody phoned me yesterday, sunday is the last day of the month. then cell c is just going to charge me again, this is another month of cell c *****ing my money and not doing anything about it, and me as the client that is being wrongfully billed just has to handle it? more banking costs in my account, but you dont care right? its not your bank account ot your name being smeared, you have pushed my bank account into the minus and i am unable to use my own banking card because of cell incompetence. i wonder how you guys would have liked it to have your bank account in the minus?????
JM
Juan M's update27 Feb 2021, 07:49
Reviewer Update
i dont know how long it takes to get feedback but nobody phoned me yesterday, sunday is the last day of the month. then cell c is just going to charge me again, this is another month of cell c *****ing my money and not doing anything about it, and me as the client that is being wrongfully billed just has to handle it? more banking costs in my account, but you dont care right? its not your bank account ot your name being smeared, you have pushed my bank account into the minus and i am unable to use my own banking card because of cell incompetence. i wonder how you guys would have liked it to have your bank account in the minus?????
Cell C's replyOfficial
27 Feb 2021, 15:27Good day Juan
Thank you for contacting Cell C.
Our team will most certainly make contact with you.
Regards
^MP
Thank you for contacting Cell C.
Our team will most certainly make contact with you.
Regards
^MP
Cell C's reply27 Feb 2021, 15:27
Official
Good day Juan
Thank you for contacting Cell C.
Our team will most certainly make contact with you.
Regards
^MP
Thank you for contacting Cell C.
Our team will most certainly make contact with you.
Regards
^MP
JM
Juan M's updateReviewer Update
01 Apr 2021, 07:11its the first of the next month, this is now over to 7 months with cell c still deducting money from me, my stuff got given to the *****s department after i got asked to send in a affidavit and a copy from my ID, this i did, and then... NOTHING! today cell c deducted from my account AGAIN!!! ***??? most useless company! get your stupid contracts off my name and PAY ME BACK MY MONEY!!! please people, dont do any dealings with this place. they will bleed you dry even if you dont have a contract with them, they will still keep taking money, doesnt matter what you do, they just keep taking money. you cant get off the system once you are on. 7 months after i cancelled my contract and i am still being billed, i have no interwith cell c, neither a cell phone, but cell takes it money, we have found out it is *****, but cell c just keeps taking money. this in a time of covid when people dont have money, and nothing gets done!!! NOTHING EVER GETS DONE!!! cell c phones, asked for a bunch of papers and then just goes dormant until i put a post on here, then i get a phone call. i am so sick of cell c. give me back my money you STOLE from me
JM
Juan M's update01 Apr 2021, 07:11
Reviewer Update
its the first of the next month, this is now over to 7 months with cell c still deducting money from me, my stuff got given to the *****s department after i got asked to send in a affidavit and a copy from my ID, this i did, and then... NOTHING! today cell c deducted from my account AGAIN!!! ***??? most useless company! get your stupid contracts off my name and PAY ME BACK MY MONEY!!! please people, dont do any dealings with this place. they will bleed you dry even if you dont have a contract with them, they will still keep taking money, doesnt matter what you do, they just keep taking money. you cant get off the system once you are on. 7 months after i cancelled my contract and i am still being billed, i have no interwith cell c, neither a cell phone, but cell takes it money, we have found out it is *****, but cell c just keeps taking money. this in a time of covid when people dont have money, and nothing gets done!!! NOTHING EVER GETS DONE!!! cell c phones, asked for a bunch of papers and then just goes dormant until i put a post on here, then i get a phone call. i am so sick of cell c. give me back my money you STOLE from me