Unfair billing - data usage and validation

<p>After being with Cellc for 6 years did I never encoutered such pathetic service which led to</p> <p>me switching networks! My anger was fueled when simi**** incidents was logged just weeks before I encoutered </p> <p>wy nightmare with them. I will post my email written to them and you can judge for youerselves.</p> <p> </p> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">I want to lay a formal complaint against the billing structure of your organisation. After two months I have settled</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">the total contract term due to uninformed data usage on one of your mi-fi routers.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">Cellc witheld my statements which was specifically requested to be mailed but did not materialised. After </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">the device was shutdown due to reaching its limit did I received my statement upon requesting it myself.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">Now your company has maxed out the billing value on my device inclusive of a R2000 limit thereon! </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">Worst of all it happended for 2 consecutive months due to me not receiving an invoice from Cellc!</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">I am extremely upset in this matter because the second month could've been avoided if I had the statement under scrutiny</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">and made the necessary alterations to my account usage. How can you as a organisation allow a customers </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">acount to go into the red without notifying that person? What is you cannot recover the cost from the customer - is that a </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">risk you are willing to take?</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">Your contact agents knowlegde about your products are ***** as the 5 second data usage worth over R750 on my statement!</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">Absolutely mind boggling! I really wish to end our relationship if it weren't for the 22 month of contract billing I have to endure with </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 16px; background-color: #ffffff;">you.</div> <p> </p> <p>Cell C is not what it was when it s****ed out - so sad</p>