IR
INNOCENTIA R

1 reviews | Active since Oct 2016

11 Oct 2016, 09:41

UNFAIR BILLING

<p>I am extremely irate, I signed up with Cell C for WIFI Router contract which was on special for R 99. When I went to Alberton store I specifically told the consultant that assisted me that I want it to be R 99 every month and nothing more as that is all I can afford. He assured me it will be kept and R 99 every month. However I had the shock of my life when you guys started debiting me R 325.86 and this month again a debit of R 300 odd went off. This has caused such an inconvenience in my life, my debits have returned because of you guys. Please check my original contract I signed which confirms a debit of R 99 and the guy that helped me who confirmed the debit will only be R 99. I had reversed last month's debit which now reflects bad on my credit scoring because of you guys. I want this rectified and my money refunded ASAP. if you cannot sort this out then please cancel the damn contract all together...</p> <p> </p>

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Replies (2)
Cell C
Cell C's reply11 Oct 2016, 09:59
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply13 Oct 2016, 09:58
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,