Unfair additional charges and no one to assist when making arrangements

We have had endless problems with service. When trying to make payment via easy pay it is either off line, account not existing, when contacting the cell c help line we get told we have to pay via debit order.

Both myself and my daughter who had the Dr order on her account are not working causing additional stress every time they try debit the bank account which is additional charges on failed debit order and additional R70 on cell c account for each debit order failed. After letting them know there is no money in the account.

We battled to get the correct email address to email proof of payment .

We have tried to keep up our payment but now with all the additional bank charges and failed debit charges it is impossible to even pay the account

I'm irate as we explained to them that we will be making payment this week and now our service is suspended causing additional reconnection charges. Where is the line when you try your best to contact them and make arrangements to no avail.

It will be different if we did not care to contact CellC to notify them about the problem. We did not duck and dive and refuse to pay the account in which case I can understand there action.

Are they going to pay the additional bank charges acured due to the debiting *******ly after telling them numerouse times there is no money in the account.

Are they also going to refund the failed debit order charges of R70 for each failed debit order.

We don't have spare money and they just keep on accuring costs that we can't afford.

Please help Desperate