Unexplained increase in debit order, rude service and no accountability

<p>Initially the first hiked debit order occured on the 20th February 2017 from 109.00 to 622.00 i let that on go but then again again in March the exact same amount was debited from account. I called Cell C to get a proper understanding as to why this amounts are being debited from my account i was told about a out of bundles charge that made no sense to me because this router was taken for the sole purpose of my studies and on months that i actually did do assignments, where conducted research, uploaded assignemnts and completed online tests my debit order remained constant at 109. I was then told that they would send statements for my perusal. The router in question was active when no one was home and during the evening when my daughter and i are asleep. My daughter leaves and 4:30 am and me at 5 am snd during the week that router is switched off because it barely has network and that is generally also a house rule. I recieved that statemements called in to query and i was given a referance number ********** 610 and was promised response within 48 hours and no such thing happened to date. I made the decidioen to cancel the contract the contract because it was not beneficial to me any longer. I called in was told to pay 297.29 i did that and 24 hours later i called in again they confirmed reciept of payment and the contract was terminated. I gave them a few days then I did a follow up on the referance number and still no answers where given. I decided right there and then that i was not going to lose 1200 for something i should have have paid 220 for. I reversed my 622 on the 27th of March and made a payment for 110 that was actually due to them.</p> <p>The debit orders came coming</p> <p>21/03/ 2017 - 214.71</p> <p>20/04/2017 - 214.71</p> <p>20/04/2017 - 170.35</p> <p>25/04/2017 - 385.06</p> <p>20/05/2017 - 385.06 all of which i have reversed because these are unauthorised debits from my account with the possibility of ruining my cheque account.</p> <p>And i am expecting another one tomorrow and yet no one has had the decency to get back to me regarding the amount of money i know i have been cheated of in February. The is no transparency and accountability on what is going on here.</p> <p> </p> <p>Today some guy calls me from Cell C, not even telling me his name claiming that when i cancelled this contract i never made any payment then what was the 297.29 for. When I start questioning him about the crazy debit orders he threatens me will being handed over and just hangs up whilst i am still talking. What kind of service is this. Cell C leave me and my account alone for peace sake you got away with robbing me 510.00 what more do you want</p> <p> </p>