1 reviews | Active since Oct 2021
Unexplained data depletion
I am extremely disappointed with the service from Cell C.
Last month I reported unexplained data depletion where data disappeared.This month again within 10 days 30GB was depleted and I don't even have social media apps on my phone. The issue has still not been resolved. Even this morning, I loaded 2GB and it was gone within 5 minutes with no social media apps on my phone and no change in usage patterns. I have requested itemised billing before, but the process takes days, while the data keeps disappearing instantly. This problem only started recently, after 15 years of being a loyal customer, and I am not being given proper support or answers. I’ve already spent over an hour on calls, being transferred, re-verified, placed on hold, and ultimately cut off without assistance. This level of service is unacceptable.
I now want my contract cancelled and my money refunded, as it is clear this issue is not being taken seriously. I will also be porting my number to another provider.
This is not how a loyal customer of 15 years should be treated.
Thank you for reaching out to Cell C.
We acknowledge your disappointment and the seriousness of the issues you have raised. We understand how frustrating it must be to experience unexplained data depletion after years of loyalty, compounded by the lack of resolution and the time you’ve already spent seeking assistance.
Our team will reach out to you directly to address your concerns in detail. We will ensure that your request for contract cancellation, refund, and clarity on the data usage is prioritized.
Thank you for bringing this to our attention so thoroughly. We are committed to resolving this matter and restoring your confidence in the support you receive.
Regards,
Cell C | TSN
Best regards,
Thank you for reaching out to Cell C.
We acknowledge your disappointment and the seriousness of the issues you have raised. We understand how frustrating it must be to experience unexplained data depletion after years of loyalty, compounded by the lack of resolution and the time you’ve already spent seeking assistance.
Our team will reach out to you directly to address your concerns in detail. We will ensure that your request for contract cancellation, refund, and clarity on the data usage is prioritized.
Thank you for bringing this to our attention so thoroughly. We are committed to resolving this matter and restoring your confidence in the support you receive.
Regards,
Cell C | TSN
Best regards,
Thank you for reaching out to Cell C.
Thank you for reaching out to us regarding your data usage concerns. We have reviewed your account and can confirm that it is active and up to date.
A detailed usage report was shared with you, but we understand that you are not satisfied with the findings. While the report indicates normal usage, you mentioned that you are mostly connected to Wi-Fi and do not have background apps running. We advised that visiting your nearest Cell C store for a device assessment could help identify any underlying issues, though we respect that you were not comfortable with this option.
We acknowledge your dissatisfaction and regret that the report did not resolve your concerns. Please know that we remain available should you wish to explore further troubleshooting steps or require additional support.
Kind regards,
Cell C | TSN
Best regards,
Thank you for reaching out to Cell C.
Thank you for reaching out to us regarding your data usage concerns. We have reviewed your account and can confirm that it is active and up to date.
A detailed usage report was shared with you, but we understand that you are not satisfied with the findings. While the report indicates normal usage, you mentioned that you are mostly connected to Wi-Fi and do not have background apps running. We advised that visiting your nearest Cell C store for a device assessment could help identify any underlying issues, though we respect that you were not comfortable with this option.
We acknowledge your dissatisfaction and regret that the report did not resolve your concerns. Please know that we remain available should you wish to explore further troubleshooting steps or require additional support.
Kind regards,
Cell C | TSN
Best regards,