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Nozuko O

1 reviews | Active since Oct 2013

17 Nov 2015, 14:51

unexplained call limit

my call limit with my contract is R100 a month with BIS, 50 Minutes and 50 sms. on Sunday the 15 Nov 2015 i decided to check my balance and i received an sms: Available Minutes: 01:24.SMS/MMS: 26.Data: 0 MB.Fair Usage Data: 1576.39 MB.Current Usage: R 37.73 excl.and i Checked 16 Nov 2015 an my Current usage was R100 , and when i checked ,my call log it was not even a minute for Monday, and data usage 1476MB and i did not go into any downloading sites etc.<br> <br> this is very disturbing as my line has been suspended and the call centre agent could not explain how i have reached my call limit to R100 and claim theres nothing they can do.<br> <br>

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Replies (1)
Cell C
Cell C's reply17 Nov 2015, 14:56
Official
Hello nozuko.ontjies,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,