KD
Katlego D

1 reviews | Active since Mar 2017

11 Mar 2017, 09:10

Unexplained Bill

<p>Hello Peter </p> <p>I recently canceled my contract with cell c and February month end I was debited R3100,00 when I called the customer center to find out why I was debited such amount nobody could explain that to me until 5 days ago when I was told that I purchased data for first 9 days of the month of February and I was sent a statement and when I calculated the data that I allegedly bought they don't even reach R3000 and I called again I was told about the cancelation fee which it was never explained and I was never told the amount of it , I've been a cell c customer for years my devices where all paid in December and to my surprise I even over paid them which I was only made aware of that recently after taking another contract with them , I would like cell c to contact me and explain everything to me until they explain everything that's when I will pay them other than that I am sorry I won't </p>

0
Replies (3)
Cell C
Cell C's reply11 Mar 2017, 09:20
Official

We have requested one of our consultants to contact you and provide clarity regarding this matter.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply13 Mar 2017, 11:06
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

KD
Katlego D's update16 Mar 2017, 16:43
Reviewer Update

Yes he called explained everything however I was not happy with cell c they need to own up for the mistakes they did