Unexceptional Customer Service

Their service is really disgusting. I can't believe i have to keep begging to get my statements on PDF format. Secondly i did an early upgrade on the 16th of August and on the 17th i got the iPhone 8+ when i try to insure it on the system it did not allow and i phoned 10 times and all their consultant's couldn't help me and said i must go to the nearest branch. I went to Rosebank Mall and they told me they also cant help cause on the system it's showing the old device. Now i am running around looking for quotations on other competitors and my worry is should anything happen to this phone i will be paying for nothing. This is so unacceptable, whoever that did the upgrade with me should have told me this. I am so dissapointed and thinking to move to Telkom and just cancel everything.