AP
Antonio P

1 reviews | Active since May 2017

17 May 2017, 11:59

********* you C

<p>In October 2016 cell c took almost R3000.00 from my account due to incorrect billing as a R1 data cap was in place from the inception of the contract. Since that time after hundreds of calls and several lies from cell c staff i remain frustrated and my complaint un resolved. The promises to resolve the complaint and refund the money to my account are all lies , if we treated our customers this way we would have no business. I was given a number for head office which when dialed does not exist. I am looking for the number for the CEO Mr dos Santos , unfortunately his staff say they dont know it.......guess its too much to expect him to care enough about his business or his customers.</p>

0
Replies (2)
Cell C
Cell C's reply17 May 2017, 12:43
Official

Hi Antonio

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply23 May 2017, 15:27
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,