CP
Camile P

1 reviews | Active since Oct 2016

20 Oct 2016, 12:12

********* Service

<p>Greetings,</p> <p>I called 084 145 on 03/10/2016 to upgrade my 5 lines. This was done successfully.</p> <p>The agent asked which colour of the device I preferred and even asked me to hold on so that she can check availability. She then came back to say that there was only white in stock. I agreed that I would accept 5 White P8 lite handsets. She also assured me that delivery of all 5 handsets would take 5-7 working days.</p> <p>To date Cell C has only delivered 3 of these hand sets,each seperately and 5 days apart. Each time I call the retentions department I am told that they are awaiting stock.</p> <p>I find this behaviour extremely *********, as your agent blatantly **** to me. Your promised turn around time for delivery has been exceeded by 10 days already and I need this matter rectified as a matter of urgency!</p> <p> </p> <p>Regards,</p> <p> </p>

0
Replies (3)
Cell C
Cell C's reply20 Oct 2016, 12:24
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply21 Oct 2016, 08:15
Official

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

CP
Camile P's update24 Oct 2016, 12:52
Reviewer Update

Good Day,

Patrick handle the call very professionally and assured that the problem will be resloved today.

I have received the sms for dispatch of my handsets.

Many Thanks