********* process and pathetic service!

Initial post: Cell C Fibre are real *******s! Trying to cancel a line has been exhausting to say the least! We have recently relocated and due to our property not having Fibre we looked to cancel. We queried with multiple agents regarding the what the fee was if we cancelled prior to initial 12month contract signed. When queried they advised that our contract is a 24 contract I clearly have a signed document stating 12months. As of recent I have been told that the 12months is for a sim given to us and not the installation or router. Absolutely disgusted with Cell C, a contract is binding and since Cell C cannot bide by this I will seek legal advice and charge this to Cell C.

Second Post: This is the reply we get from Cell C, when we did not even request cancellation. What we wanted was cancellation in January 2019 when the clawback fee wont be charged as that is 12 months! And this is the same person (Thapelo) that we dealt with this morning where we CLEARLY stipulated what the terms of our contract was. We are still awaiting a call from a Warren as per the call we received after the initial hello peter post. "Subject: FW: Interim feedback :S****** R**** Good day T******* Hope this email finds you well Please note that Your cancellation request has been processed successfully and your contract will be terminated on 30/11/2018 and claw-back fee for your account is R2,479.96, and it does not include your latest bill ,Please be advised this is due to CELL C billing in advance and collecting in arrears. NB: There is a 30 day notice for cancellation, notice effective from 1st day of the month as Cancellation can’t be processed during the month hence the date of termination is 30/11/2018 Regards Thapelo "

Third Post: WE HAVE GOTTEN NO RESPONSE FROM CELLC AND CFIBRE SINCE THEY CANCELLED WITHOUT OUR CONSENT!! Lache Simpson who i have been dealing with a few weeks and her boss Thapelo who called us once then decided to just go and cancel without our request to cancel, have not gotten back to us!! we have sent 3 emails since and posted on hello peter twice since then. There must be someone higher up we can speak to as there seems to be very ********* processes happening by your staff. Or does no one know how things work there?!