********* practice

I don't understand how businesses can be so openly *********,

I went to the cell-c Southgate branch to claim my contract simcard,the consultant (big boned African man) told me I must buy a new sim card and I can do a sim swop at home(after I explained to him the whole story, from the bigining). I went home try to do the simswop but was informed by the consultant on the line, because it's a contract sim, I have to do it in a branch, I explained to her that I came from the branch but the big consultant told me that if I do the dimswop in the branch I will have to pay R170 cash right their before they even start, but it's free if I do it over the phone myself..

Since I do have simcard insuranceaside from the device insurance, she said I must just go to the branch and tell them that.. They have to give me a new sim, cause that's the reason insurance is their for...

I then went back and told the consultant what I was told over the phone.. But he insisted that I must pay the money, and then just claim it back from the insurance..

My issue is... Why do I pay sim insurance if I still have to be charge for a simcard... What is the sim insurance installments their.??

For 2 years now I'm paying for service I technically don't get.. because I'm paying for a data package(phone plus data)... I received the phone but not the simcard.. So I still have to buy my own data with a additional sim that's in my phone... no one can help me in that branch and when I make phone calls, I'm being sent from pillar to post .. and still at the end of it all, the calls get dropped and I have to start the process all over again... I'm so disappointed and frustrated in cell-c for such poor ********* service..

If their is someone out their, a consumer lawyer, please assist,I will pay your fees,.. Because I am not the only one complaining about this very same issue.. Ans sooner or later we have to stand up against these giants who think they can just do as they feel...

I will never have dealings with cell-c or hollard ever again, and I will make sure this letter goes to all social media platforms, family and friends to warn them against these type of treatment..