KM
Kamogelo M

1 reviews | Active since Sept 2015

10 Jun 2022, 10:46

********* practice by cell c

just received confirmation that cell c checked my credit score without my authorization.

I've called the customer care and no one can advise as to the reason, may someone please advise how that happened

0
Replies (24)
Cell C
Cell C's reply10 Jun 2022, 13:18
Official
Hi Kamogelo Moshobane

Thank you for reaching out.

Did you by any chance receive an SMS  from us?

^NH

Best regards,

KM
Kamogelo M's update10 Jun 2022, 13:37
Reviewer Update
no, i received an sms from experian
KM
Kamogelo M's update10 Jun 2022, 13:38
Reviewer Update
i received a call from one of your stuff yesterday, selling a cellphone contract. advised that I'm not interested. then after that this morning got confirmation that you checked my credit score
Cell C
Cell C's reply10 Jun 2022, 15:12
Official
And you never tried to apply for the contract? Please private your ID number.

^NH

Best regards,

KM
Kamogelo M's update10 Jun 2022, 15:31
Reviewer Update
no, I didn't for anything 

***
Cell C
Cell C's reply10 Jun 2022, 15:38
Official
The's currently nothing under your number , when you check your profile does it show?

^NH

Best regards,

KM
Kamogelo M's update10 Jun 2022, 15:57
Reviewer Update
on Experian it does. I don't have anything with cell c.
so is it not giving you an option to check if anyone checked my credit profile at cell c
Cell C
Cell C's reply10 Jun 2022, 15:59
Official
Please send the screenshot to *** so we can send it through to be removed on your profile , use Hellopeter as subject.

^NH

Best regards,

KM
Kamogelo M's update10 Jun 2022, 16:21
Reviewer Update
thank you
KM
Kamogelo M's update10 Jun 2022, 16:28
Reviewer Update
I've sent the email, kindly advise on the time frame on when it will be removed.
Cell C
Cell C's reply10 Jun 2022, 17:59
Official
From which email address did you email from? 
 
^NT

Best regards,

KM
Kamogelo M's update13 Jun 2022, 10:06
Reviewer Update
***
KM
Kamogelo M's update13 Jun 2022, 10:06
Reviewer Update
***
Cell C
Cell C's reply13 Jun 2022, 14:36
Official
Hi Kamogelo

Your email was received. Our team will contact you and assist.

^SM

Best regards,

KM
Kamogelo M's update14 Jun 2022, 12:44
Reviewer Update
thank you
Cell C
Cell C's reply14 Jun 2022, 14:51
Official
You're welcome.

^SM

Best regards,

KM
Kamogelo M's update21 Jun 2022, 11:23
Reviewer Update
good day

wanted to find out how long will it take for the enquiry to be removed

KM
Kamogelo M's update05 Jul 2022, 12:25
Reviewer Update
good day

it seems like I am being ignored, I have not received any response even on the email even on hello Peter

please kindly assist


Cell C
Cell C's reply05 Aug 2022, 14:27
Official
Hi Kamogelo,

Thank you for reaching out to us.

We have checked the records of your query and as per our last communication, we had requested that you kindly send us a screenshot of the enquiry reflecting on your ITC profile, your ID number  and the number you received the Cell C sale call from. There has been no response thereafter.

^TN

Best regards,

KM
Kamogelo M's update05 Aug 2022, 14:58
Reviewer Update
"Hi Kamogelo

Your email was received. Our team will contact you and assist. "


that is the response you sent on the 13th of June now all of the sudden you didn't receive it. are you serious though.

may you kindly advise of which other channel that I an get assistance from please, cos it doesn't seem like you are willing to assist nor take this matter seriously.
KM
Kamogelo M's update05 Aug 2022, 14:58
Reviewer Update
"Hi Kamogelo

Your email was received. Our team will contact you and assist. "


that is the response you sent on the 13th of June now all of the sudden you didn't receive it. are you serious though.

may you kindly advise of which other channel that I can get assistance from please, cos it doesn't seem like you are not willing to assist nor take this matter seriously.
Cell C
Cell C's reply05 Aug 2022, 15:45
Official
Would we be able to reach you on this number  ***? 

^MP 

Best regards,

KM
Kamogelo M's update05 Aug 2022, 16:05
Reviewer Update
yes
Cell C
Cell C's reply05 Aug 2022, 17:39
Official
The email was received, and you will be contacted and assisted. 

^MP 

Best regards,