MK
Meryl K

1 reviews | Active since May 2016

12 May 2016, 07:54

********* PRACTICE

<p>I took out 2 CellC contracts in January 2016. The combine amount for the month shouldve been about R150. Ever since the debit dates I have not paid less that R400, my bill for end april is >R800, this is ridiculous. I had all subscriptions cancelled on the one number, also I had set a limit on the account as well. I wanted to cancel the ZTE contract yesterday and I was told that I had to pay a cancellation fee when I was not informed about this in the store, I was told telephonically that this was in my contract, I was alos told that I had a limit of R2000 on my ZTE ****le and that I decreased it to R500 which is not true. Even when I got the contract i waited to months before I could use the ****le because first it was faulty then when returning it and waiting for the new ****le which came a month later because apparently it was ****** off the truck. The service has been nothing short of pathetic. I was told from the cosultant yesterday that I should go into the store because they are a franchise on their own and they dont always inform the customers about everything? that is dismal!!! I am not paying the cancelltion fee!!!</p>

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Replies (1)
Cell C
Cell C's reply13 May 2016, 10:55
Official
We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist. Regards Cell C | PN

Best regards,