********* Conduct

With a lot of reluctance and disappointment, this goes without saying that Cellc is a big **** in our industry, they offer no customer etiquette and services..!!!!!!!

My Mother Aminah Malinga received a phone from one of the companies consultant advising her about a new contract that Cellc is offering to they customers as the current contract was expiring. My mom clearly did advise the consultant that she they have to cancel the active contract so that she can continue with the new contact offer.

My Brother Sakhile Lengwati did report this case before using the Hellopeter platform as it was difficult to get assistance. She empathized that she wants to cancel her old account with immediate effect and continue with the new contract that was agreed with Cellc. Seems like her situation went from better to worse after she received a call.

The company called her between March and April saying that the old contract will be cancelled going forward, after we have been going back and fourth with Cellc for almost 3 months of receiving double debt orders every month.

The strangest thing that happened, she received a call from a company called the VVM saying they are representing Cellc saying that her old account is in arrears and that she needs to settle the account in order to avoid legal action taken against her. Now in June Cellc made they usual debt order and the VVM consulted company claiming that they represent Cellc made a debt order of R420.00 which we find very *********. She never issued her banking details to them, so Cellc share her personal information without her consent to they consultants.

The very same person that contacted my mother didn't even try to meet her halfway and try to analyze the entire situation by assisting her in the best means possible, but rather insulted her intelligence by advising that he will assist to correct the error and cancel the old contract. She instructed Cellc that it should be back date to the day she cancelled it. When Cellc called her in December 2020, now we are starting to believe that this was never back dated to the original date were she cancelled the contract. this proves to us that this company is a ****...! preying on the elders