1 reviews | Active since Nov 2016

04 Jan 2017, 09:12

********* conduct

<p>I am so extremely disgusted with the service I have received from Cellc, this is my second formal complaint and the matter has still not been handled. My account is still being debited for a service that was cancelled in September, I have been calling an calling and no one has returned my calls when I call the specific department I need to be put through to is extremely busy so I have to wait until they call me which hasn't happened and it's been a months. I am very upset at the fact that your guys want us business but u fail to treat us as customers should be treated, I want to know how is it ethical and professional for u to rob your customers hey? This happened on the 31st of December and I still haven't heard back from anyone yet. I am disappointed and so very disgusted with Cellc and I will be spreading the word of this extremely ********** service.</p>

0
Replies (3)
Cell C
Cell C's reply04 Jan 2017, 09:27
Official

Thank you for bringing this matter to our attention. Apologies for the inconvenience caused.

We have requested one of our team members to follow up on this matter and assist. Do expect communication.

Regards

Cell C | DA

Cell C
Cell C's reply05 Jan 2017, 14:09
Official

Mpho has contacted you and is assisting with this matter. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Cell C
Cell C's reply06 Jan 2017, 08:50
Official

Mpho confirmed that he has contacted you and the matter is resolved.

Regards

Cell C | DA