1 reviews | Active since Jun 2011
********* business practise
<p>In June 2015, I signed a contract with Cell – C, agreed term 24 months and monthly device fee of R169. On 27th August 2016, Cell-C pulled a stunt on my account by debiting R283.01, thereafter I lodged a complain they apologies saying that it was an error. However, last month (27 February 2017), other trick has been app****, a debit order of R175, went off.</p> <p> </p> <p>On 18th March 2017, I contacted their call centre for inquiries regarding the amount of R175, to my surprise I was advised that they have app**** an increase fee on my contract. The Consultant mentioned that is part of my contract, which I didn’t sign for on inception nor was it mentioned on the conversation.</p> <p> </p> <p>This is an ********* business practise, even our Law makes ICASA are even failing to regularise such entities on data usage/fees. Now you are going beyond by *****ing from clients. Or is it because you are facing financial crisis, this is a plan to raising capital for poor running of your business.</p> <p> </p> <p>I cannot allow this to happen under my expenses. I am currently left with 3 months excluding this month to terminate this contract. Can you please give me your banking details and my settlement amount, before you pull another hoax on my account. I don’t wish to see your brand again under my name, the way to operate.</p> <p> </p>
The price increase came into effect on the 1st of February 2017 and in terms of your subscriber agreement, Cell C has the option of varying any of its charges from time to time by means of publishing an amended Tariff Plan and by informing you in writing. Communication ( SMS ) were sent notifying customers about the changes.
One of our team members will contact you and further assist on this matter.
Regards
Cell C | MH
The price increase came into effect on the 1st of February 2017 and in terms of your subscriber agreement, Cell C has the option of varying any of its charges from time to time by means of publishing an amended Tariff Plan and by informing you in writing. Communication ( SMS ) were sent notifying customers about the changes.
One of our team members will contact you and further assist on this matter.
Regards
Cell C | MH
Mpho has contacted you and assisted with this matter.
Regards
Cell C | PN
Mpho has contacted you and assisted with this matter.
Regards
Cell C | PN
