********* business practices on the part of Cell C

I am a Cell C contract customer and have been using their cellphone products for over 10 years. My cellphone debit order was scheduled to go off on the 1st day of the month, from my business account. On 01 February 2022 my debit order could not go through as usual due to insufficient funds in my business account and as a result I later communicated with Cell C to change my debit order to details and that they should not longer debit from my business account but to use my personal account which is held at a different banking institution and that the debit should go off on the 16th. When I made the request I asked that the unpaid debit of the 1st of February 2022 be immediately reloaded on 16th February 2022 to avoid suspension of service. The call center agent with whom I was communicating advised me that it is not possible to lead the debit order within a month of changing banking details and that same can only be effected on the 16th of March where and on that 16th of March two debit orders will be go through, one for 1st of February and the other one for 1st of March 2022. To my surprise and contrary to our agreement, on 26 February 2022 a debit order went off in the amount equivalent to my monthly payment, a second debit went off on 28 February 2022 for another amount of almost equivalent amount, both totally around R3500-00 which left my account with insufficient balance to cover my other obligations. I realized that on 01 March 2022 and I immediately called Cell C customer care and I was left with a bitter taste in my mouth when the call centre agent I spoke to told me that she can see any arrangement made on her system but assured me that my query has been logged and I will receive a call by someone else to resolve the query but to date no such call was received. Over an above that, I was promised that since they have debited what we had agreed to be debited on 16 March, there won't be any debit on 16 March 2022. Shockingly on 16 March 2022 Cell C made another debit of almost the same amount as the one made on 26 February 2022 and that makes me believe that the company is taking me for a ride and are doing as they please with my account. They have complete disregard of their commitment to the customers. Dispite their reduced coverage due to the company's decision to lease the infrastructure, there is clear evidence of ********* behavior or abuse of power on the part of Cell C .