********* Business Practices

I am actually extremely irritated to once again spend my time and energy to get attention, if any, from Cell C...

I have made numerous phone calls, I have written detailed emails... but every time... the so-called "someone" just never phoned me back or rep**** on my emails...

The challenge comes in whereby my 2 year contract with Cell C only expires on the 3rd of July 2019... but upon receiving my monthly Statement for April 2019, I was charged an enourmous amount of +- R 4'800 for a Contract, that normally costs me +- R 1'500...

I have been told so many different stories as to why the Statement is that high when I phoned to query the amount, that it actually makes one wonder if there is anyone at Cell C that even has an idea on what is really going on... It seems as though the one tries to be smarter than the other one... meantime no one knows absolutely nothing...

The last story I have heard is that my Promotion on my phone... ended on the 2nd of May 2019 and therefor the amount was charged as per my Statement...

Excuse me...? During previous communication which took place telephonically as well as inside a Cell C store, I have been informed that should I not upgrade in time (before my contract is depleted) which is July 2019, I will automatically be placed on a month-to-month contract, with the exact same benefits... which will also totals the amount of +- R 1'500 per month...

Not one "someone" from Cell C informed me that my Promotion will or has ended on the 2nd of May 2019... (By the way... if it ended on the 2nd of May... why am I being charged 3 times more during the month of April???)

Aaah... once again... Yet another smart "someone" from Cell C gave information.. meantime... not knowing anything...

I have said it in my email... and I will say it again... This is ********* Business Practises... Corporate ******* and outright **********... and I have noted that I am obviously not the only one fighting this battle with reference to the "so-called" promotion ending 2 months before the contract ends...

Can "someone" who knows what is going on and who is willing to provide Customer Service, please phone me and not... like with my previous call, pretend to send the email/query to the exclusive team... (who will phone me in 24 hours)... meantime forwarding the email to a co-worker in the same department...

I will take this further...