1 reviews | Active since Mar 2016

26 Jun 2018, 15:06

********* business conduct

I've recently signed up for a Cell C data package (15G) anytime data. The salesman/agent (Darryl) who assisted me with the signage, made two false promises: 1 - that my contract would only commence in July 2018 because I didn't want to pay the pro-rata fee due to starting in the middle of the month. However my sim-card was delivered on the 21st June 2018 instead of the beginning of July as initially promised which meant that the activation date also changed. As a result I had to pay the pro rata fee. 2 - Darryl also made another false promise telling me that I can share data from my new package with my other two cell c existing lines. When I called in today, one of the agents from the open lines department informed me that I can share data only with the prepaid numbers not existing/contracted lines. Therefore I find their services to be both ********* and unprofessional.

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Replies (1)
Cell C
Cell C's reply26 Jun 2018, 15:11
Official

Good afternoon Simon

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN