********* behaviour from CellC

I've been with Cellc for over 10 years, and for the 1st time, I fell behind with my contract at the time the contract ended in July or August. when I wanted to cancel the contract, I was told I cannot because it is in arrears. I wanted to make payment arrangements and was told I have to pay the full amount. I was not in a position to pay the full amount and now I am unemployed. I was told they will escalate it to another department who will contact me and I can make arrangements with them, I think its the collections department. at the same time I was told that every month I will still be billed as if I am using the contract, which makes no sense as I was willing to pay something but it was less then the contract amount, how would I ever get done with it. I am still waiting for the collections or whatever department to contact me. I have now discovered that I have a default on my name at the credit bureau which mean I now cannot find employment. I called in again today and am asked for the reference numbers that I was given, I do not have the reference numbers, I cant even recall getting any. I have thou being receiving sms's saying my query is resolved, but I never get any responses. I do have proof of emails that I sent to CellC and no response. I have also found out today that my number has permanently being deactivated. This is nonsense, CellC is ruining my life and career with poor communication. I also have another contract which also ended in July, it is a data contract which I paid R129 for 2 years, for the last few months they have being deducting R326, I was not aware as my mother uses that number and debited from her account. according to the consultant the promotion is over and now we are being charged the full amount of R326, this was not explained to my mother. 1stly 2 years back I was also unemployed when they gave me the contract but went on my old credit check, they gave me 2 contracts while unemployed, This needs to be resolved asap and my name must be cleared at ITC as I am going for interviews and lost a job because of the default