********* and ILLIEGAL behavior

I must start off by saying that over the last 2 years I have gone from being a big promoter of cell c to the point of wanting to cancel ALL my contracts as they expire in December!

Firstly, my signal ANYWHERE has gotten so bad that I always have to carry a VODACOM Hotspot with me just so that my Cell C phone can get internet?????? That's just pathetic.

Secondly, the cellc contract are getting so ridiculous that other networks are becoming a lot better option. This also means that the last 5 contracts that I took out I took out with Vodacom as their service, pricing and range is a lot better than what cell c offers

Thirdly, you're APP/Portal is lacking in every way and needs an urgent update as I cant access any important info from the portal or app.

Now to the actual reason for my complaint. A year and a half ago I upgraded my contract to include a MECER Guru laptop which was advertised by MECER and CellC as a perfect solution for the MODERN DAY CREATOR. That is a lie. The machine cant do any windows updates due to limitations that causes the machine to go into a constant update loop. When running a simple excel document it pulls the CPU usage to 100% and makes the machine unusable. The limitations make it almost impossible to load any modern software. In total this machine is just a disappointment and I've been paying for 2 years on something that she cannot even use. This machine has been made to watch YouTube and that's it.

NOW THE LATEST issue with the machine is that it does not even want to turn on. It is in a restart loop and refuses to even go past the MECER logo. I am now trying to send it back under warranty. I was referred to platinum warranty. They require the following "we need a tax invoice/contract agreement /delivery note.". I called/emailed/called/emailed/emailed with no luck. Cell C consultants promise it will be sent but nothing ever gets sent. Also the only thing that they have is a copy of the contract.

1. YOU ARE SUPPOSED TO KEEP RECORD OF ALL DOCUMENTATION 2. It is ******* to keep documentation from a client if the client requests it 3. It is ********* to promise that you would help and never actually help. 4. If I do not get my required documentation within 24 Hours so that i can submit my warranty for your ****py device I will be taking further steps including making sure I tell my story on every form of social media that I can. I will also report you to every form of authority that I can. 5. I will be cancelling ALL my contracts as they expire this year and move ALL my business to Vodacom.

Lets see if I get any type of response this time, however I highly doubt it.