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mejanou M

1 reviews | Active since Mar 2015

12 Sept 2016, 12:12

********* and *****

<p>On the 01/09/16, I called Cell C call centre gave all my details to cancel my contract and the phone was cut off the agent did not call me back. On the second I called again to cancel the contract and was advised there is a 30 day cancellation policy. An hour later I received an sms that my contract will be cancelled on the 30/10/16. This means my cancelation is for 58 days and not as the agent said 30 days. If it was 30 days my contract would expired on the 03/10/16. Why do I have to cancel a contract if I signed a 24 months contract. According to me this is ********* and *****, I am not willing to settle another months installment. If they need a pro-rata amount for the extra two days I so not have a problem with that. </p>

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Replies (2)
Cell C
Cell C's reply12 Sept 2016, 12:20
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply13 Sept 2016, 12:33
Official

Nelly has been in contact with you to assist with this matter.

Regards
Cell C | PN