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My contract apparently ended 31 Oct, I was not contacted nor notified by anyone prior to this from Cell C. I was contacted by a store consultant in the 1st week of Nov and we were busy going through different upgrade options. On the 5th Nov, I was already sent my bill notifying me that I am due ****** amount at the end of Nov. I immediately contacted the call centre but was unsuccessful as it was the weekend, the Mon-Tues I opened up a case for a dispute on my statement. The same day I upgraded my contract- to the same package I was on, with no devise, as I was afraid of been billed what my statement stated if I was to remain on month to month. Case was logged, I got a ref number. I then get numerous sms saying your query is closed but again, no one contacted me. I then called the centre again and spoke to a lady explaining my story, she advised me that the feedback was that my contract T&C's states that if I do not renew it, it will become month to month-she emailed me the contract and I went through it. After a few mins I called in again-spoke to Mxolisi and tell him that I received the contract and that YES, even though it says that it will move to month to month, it ALSO says that I will be contacted 40-80 working days before the contract expires to discuss and agree etc. He then said the case was logged incorrectly and that he will log it correctly, he can see that the discount did not apply and will log it. 2nd ref number sent to me via SMS. I missed the calls on the 16 as I was in a full days workshop, so the SMS said call in the centre. Today is the 17th I called in again to ask for feedback only to be told the same thing. I asked to speak to a manager, after speaking to Joseph Baledi, he said he will log another dispute cos the 1st two disputes were logged incorrectly. I asked to how long this will take as it is the 17th and the debit order will go off end of the month. He said I would get a ref number sent to my via SMS, I am still waiting for that!!! I also expressed that even though the contract states that, it also states that we will be contacted by the service provider 40-80 working days before, which I wasn't, and Cell C has no right sending me a bill which I did not agree to. I will be writing this to the ombudsman as well as the NCA as this is *********!!!