CW
Chevonne W
1 reviews | Active since Dec 2016
10 Jan 2018, 17:18
*********
October 2017 getmore signed me up for a service I never ever agreed to and this was confirmed by a number of people after listening to the call recording... Cellc gave permission for getmore to debit money from my bank account without my authority and without me even know, how dare you... This is theft, its ******* and I'm disgusted. After spending months on end with getmore trying to get the issue sorted I was only informed yesterday about the money that was debited... Getmore called me and not even a minute into the call they ask for my bank account details, are u retarded? Who asks for banking details when calling customers? Regardless of the Organization.... I called cellc asking them if getmore has ever debited money and cell c then confirmed the debit... Getmore was not even able to tell me if they took money but they asked for banking details... I had to confirm this myself by contacting cellc... Cellc transferred me to Getmore and I spoke to another lady who said they donylt need my banking details what the actual ****... She then said she will submit the refund, AGAIN this morning I get another call from Getmore asking for my banking details again (lost case of a company) and said they won't be able to refund without my banking details... Well how on earth did u take the money in the first place???? Its not like I gave u my banking details... I got an sms from Getmore saying they will credit my cellc account... I call cellc and before I could explain the situation the consultant says "let me check if ur Getmore account is active"and put me on hold ***... she comes back saying your account has been deactivated and tells me a long ass story I already know and I'm not interested in... I know my account is not active, it never was to begin with, why can't u give ur customers a chance to speak and actually listen to what they have to say... And I was then advised that there's no credit on my account.... Sort out this **** because u acted like my bank account holder and gave them authorization to take money from my account and now I'm doing the run around.... And don't even dare reply with an automated, copied and pasted sorry
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
11 Jan 2018, 06:58Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
Cell C | DA
Best regards,
Cell C's reply11 Jan 2018, 06:58
Official
Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
Cell C | DA
Best regards,
CW
Chevonne W's updateReviewer Update
11 Jan 2018, 07:22automated as anticipated, unprofessional *******.
CW
Chevonne W's update11 Jan 2018, 07:22
Reviewer Update
automated as anticipated, unprofessional *******.
Cell C's replyOfficial
11 Jan 2018, 07:59We will liaise with Get-more for clarity on your clarity on your credit/refund. One of our consultants will make contact with you as soon as this has been confirmed.
Regards
Cell C | DA
Best regards,
Cell C's reply11 Jan 2018, 07:59
Official
We will liaise with Get-more for clarity on your clarity on your credit/refund. One of our consultants will make contact with you as soon as this has been confirmed.
Regards
Cell C | DA
Best regards,
CW
Chevonne W's updateReviewer Update
12 Jan 2018, 07:14im still waiting on this issue to be sorted. Cell C called and said they will contact Getmore and call me back, im still waiting.... I called Getmore and they said i need to speak to cell c which i did... i called cell c and was told they do not know whats happening, no credit is reflecting and i need to speak to getmore....................REFUND MY MONEY BACK TO MY CARD, I HAVE HAD IT WITH YOU *******.
CW
Chevonne W's update12 Jan 2018, 07:14
Reviewer Update
im still waiting on this issue to be sorted. Cell C called and said they will contact Getmore and call me back, im still waiting.... I called Getmore and they said i need to speak to cell c which i did... i called cell c and was told they do not know whats happening, no credit is reflecting and i need to speak to getmore....................REFUND MY MONEY BACK TO MY CARD, I HAVE HAD IT WITH YOU *******.
Cell C's replyOfficial
12 Jan 2018, 08:09Lungi confirmed that she has contacted you and is attending to your query. A follow up request has been sent. Please expect communication soon.
Regards
Cell C | DA
Best regards,
Cell C's reply12 Jan 2018, 08:09
Official
Lungi confirmed that she has contacted you and is attending to your query. A follow up request has been sent. Please expect communication soon.
Regards
Cell C | DA
Best regards,
CW
Chevonne W's updateReviewer Update
12 Jan 2018, 08:34CANT REFUND ME ????? GETMORE NEEDS MY BANKING DETAILS????? WELL LET ME TELL YOU THIS, MONEY WAS TAKEN FROM MY ACCOUNT WITHOUT ME GIVING BANKING DETAILS SO REFUND THE MONEY THE SAME WAY THEY TOOK IT....... REFUND MY DAMN MONEY BACK TO MY BANK ACCOUNT , I HAVE TAKEN LEGAL STEPS AGAINST CELL C AS WELL AS GETMORE... REFUND MY MONEY BACK TO MY PAYMENT CARD
CW
Chevonne W's update12 Jan 2018, 08:34
Reviewer Update
CANT REFUND ME ????? GETMORE NEEDS MY BANKING DETAILS????? WELL LET ME TELL YOU THIS, MONEY WAS TAKEN FROM MY ACCOUNT WITHOUT ME GIVING BANKING DETAILS SO REFUND THE MONEY THE SAME WAY THEY TOOK IT....... REFUND MY DAMN MONEY BACK TO MY BANK ACCOUNT , I HAVE TAKEN LEGAL STEPS AGAINST CELL C AS WELL AS GETMORE... REFUND MY MONEY BACK TO MY PAYMENT CARD
CW
Chevonne W's updateReviewer Update
13 Jan 2018, 20:21Im still waiting on a call back from a manager, no call and no refund... U ******* better refund me this is becoming a joke......
CW
Chevonne W's update13 Jan 2018, 20:21
Reviewer Update
Im still waiting on a call back from a manager, no call and no refund... U ******* better refund me this is becoming a joke......
Cell C's replyOfficial
15 Jan 2018, 08:01We have requested management from Get-more to contact you and assist. Expect communication soon.
Regards
Cell C | DA
Best regards,
Cell C's reply15 Jan 2018, 08:01
Official
We have requested management from Get-more to contact you and assist. Expect communication soon.
Regards
Cell C | DA
Best regards,
CW
Chevonne W's updateReviewer Update
15 Jan 2018, 08:46Getmore is going to tell me I need to contact cell c because they have already pushed the credit through to them, Cell C is the issue here are you all illiterate????? Cell C needs to refund my money back.... Read the notes before replying with such nonsense...... There's nothing that Getmore can do because you stupid idiots don't want to submit the refund you *******.... Refund my ****in money
CW
Chevonne W's update15 Jan 2018, 08:46
Reviewer Update
Getmore is going to tell me I need to contact cell c because they have already pushed the credit through to them, Cell C is the issue here are you all illiterate????? Cell C needs to refund my money back.... Read the notes before replying with such nonsense...... There's nothing that Getmore can do because you stupid idiots don't want to submit the refund you *******.... Refund my ****in money
CW
Chevonne W's updateReviewer Update
16 Jan 2018, 10:31I have indeed lost my patience...... please get this sorted, i do not wish to deal with Cell C ever in my life again... The fact that a third party company could debit money from my account via Cell C and now you are doing nothing about it..... ITS GOD DAMN ******* , YOUR SILENCE IS ****ING THE **** OUT OF ME.
CW
Chevonne W's update16 Jan 2018, 10:31
Reviewer Update
I have indeed lost my patience...... please get this sorted, i do not wish to deal with Cell C ever in my life again... The fact that a third party company could debit money from my account via Cell C and now you are doing nothing about it..... ITS GOD DAMN ******* , YOUR SILENCE IS ****ING THE **** OUT OF ME.