1 reviews | Active since May 2017
Unending drama- of the so called VIP Customer.
<p>I have written a previous review ( Forgotten Customer), about my Cellphone that was paid for and that has no been replaced.</p> <p> </p> <p>Cell C has given me nothing but grief. I am appauld at how badly i have been treated in spite of the fact that i have paid for the claim excess for my damaged phone. </p> <p> </p> <p>Everyone at Cell C merely shift the blame to someone else, and no consequences are faced.</p> <p> </p> <p> </p> <p>I hope people condisering opening cell c accounts take note of this. Dont make the same mistake we did.</p>
Thank you for notifying us of the above.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
As per feedback, Skhumbuzo sent a confirmation email advising you on a forward regarding this matter.
Regards
Cell C | PN
As per feedback, Skhumbuzo sent a confirmation email advising you on a forward regarding this matter.
Regards
Cell C | PN
My emails were ONLY answered after i had to write all over facebook again. I was promised on the phoned, last night, more than once that i would have an email regarding my phone and the process Cell C would be taking to replace it by 12pm as of today. This was not delivered.
I was then contacted by Csurance, as the blmae for the lack of my phone, was shifted to them again.
I then phoned Liese myself after telling her in an email that i was not going to resend the original documents because i have done so repeatedly over the last few months. Why i have to run around and get forms resent, as a customer, is beyond my understading.
After phoning Liese, it came to light that Csurance has infact not had/or seen my device as from their take over which happened from the 1st of June. Another scapegoat blamed by Cell C, yet it has come to light that they are not responsible.
WHAT ON EARTH IS GOING ON?????????????????????????????????????????????????????????????????????????????????????????
My emails were ONLY answered after i had to write all over facebook again. I was promised on the phoned, last night, more than once that i would have an email regarding my phone and the process Cell C would be taking to replace it by 12pm as of today. This was not delivered.
I was then contacted by Csurance, as the blmae for the lack of my phone, was shifted to them again.
I then phoned Liese myself after telling her in an email that i was not going to resend the original documents because i have done so repeatedly over the last few months. Why i have to run around and get forms resent, as a customer, is beyond my understading.
After phoning Liese, it came to light that Csurance has infact not had/or seen my device as from their take over which happened from the 1st of June. Another scapegoat blamed by Cell C, yet it has come to light that they are not responsible.
WHAT ON EARTH IS GOING ON?????????????????????????????????????????????????????????????????????????????????????????
Hi Candice
Yesterday you logged a review with us and it was attended by Skhumbuzo who investigated this matter then sent you an email at 12:45 advising on the status of your handset and the delivery process.
Regards
Cell C | PN
Hi Candice
Yesterday you logged a review with us and it was attended by Skhumbuzo who investigated this matter then sent you an email at 12:45 advising on the status of your handset and the delivery process.
Regards
Cell C | PN
He has ignored my email as a reply to him? He has not rep**** to my email yesterday or today. The email he sent was very vague about the delivery of my handset, with ambiguous times given.
He has ignored my email as a reply to him? He has not rep**** to my email yesterday or today. The email he sent was very vague about the delivery of my handset, with ambiguous times given.
I just phoned customer care to assess the progress on my phone since my emails are not being rep**** to, for the person on the phone to tell me i have no authority over the account and then put the phone down on me.
Excuse for this one?
I just phoned customer care to assess the progress on my phone since my emails are not being rep**** to, for the person on the phone to tell me i have no authority over the account and then put the phone down on me.
Excuse for this one?