Uneducated call Centre agents and no service at cell c

Once again Cell c has failed to deliver on my 2de phone upgrade in a matter of 6 months.

Made a call to your customer service Centre on the 19 October 2021 to enquire about and upgrade.

All went well, advisor informed me that there is stock of the A32 and Samsung active 2 watch.

This after I personally requested on 3 occasion during the call to check the stock level and even told him that before I contimnue with the upgrade he must insure the is stock and no delays as per previous new contract taken out a few months ago.

He assured me there is stock on all occasion.

Today I called the 084145 nr to investigate why the courier hasn't made contact yet.

As your orders department advised and confirmed again on the 20 October 2021 that everything was fine with the upgrade and awaiting courier to collect the items.

This was the first time I started to enquire why there was a communication delayed.

They also confirmed there is stock of both the items for the upgrade.

Upon today 22 Oct the advisor informed me that there is no stock on the watch, hence a possible reason for the delay.

I requested someone to contact me again to revise the upgrade and excluded the watch. But no prevail.

The reason for my urgency, is that I'm leaving the country for 6 month on the 29 October and need a new device

I personally hope all that reads this mail, can understand the urgency and disappointment in poor customer relations that the advisors is giving.

It clearly all about the amount of deals that can be closed and not the individual customer care as what cell c is trying to boast about.

I will be giving change until the 28 October for this matter to be resolved or I will have no option to take this matter further

If you may require anymore details regarding this matter, please contact me on the following nr ***.

Ps I understand the covid has put constraint on service and stock levels, but don't advertise an item if there ain't any stock.

Incorrect information can lead to false adverti*****t

Firstly, still no resolution has been reached on numerous calls

Secondly recieved My device today, but it's incorrect model and color as requested.

Can I request as resolution asap or at least a call that my phone will be delivered by Friday 29 October or no earlier.

Its been an extremely bad service all around this far from all the numerous calls and various trained consultants that still can't get a simple order correct

I hope we recieved and take this email as high priority and compensation for the worst service ever recieved by your company.

Would expect call call with an answer asap