Undue Debit Order! Bad Service!

I am extremely unhappy with the service that Cell C has been giving me for the past 2-months after 2 whole years of being a loyal customer to them!

I called the call centre to ask for the settlement process and they only advised me of the banking details to make the payment into, which I did in March 2019 to settle the 2 remaining months of my contract with Cell C.

However for the past 2 months Cell C continues to debit, I contact their Retentions department and they advise me false information and take me from pillar to post. From one department to another, saying this one should do this, this one should have done this without really helping the situation.

This is such an inconvenience for me, I sent an email to Customer Care and still no resolution!

For 2 months, Cell C and its employees is unable to help!

I want my money back or else I will dispute it with my bank!