TM
Thacks M
1 reviews | Active since Jul 2015
11 Mar 2026, 10:21
Undisclosed amounts LIVE
I app**** for cell c 200gb data on 21 Feb 2026 contract of which I told the sales lady that i can only afford to pay anything extra rather than the agreed r299. I even told her ill rather wait till that 1st of March rather than paying for anything extra comes the 25 March. Earky this week i receivevd a statement with includes lot of not agreed figures and the total of r803 of which we didn't agree on. I know i have to pay a phone for r219 and r299 for data, i cant afford anything extra. please help me otherwise i will have to cancel the data contract.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
11 Mar 2026, 10:54Dear Thacks Mazibuko,
Thank you for contacting Cell C.
We’re sorry to hear about the unexpected charges on your recent statement. We understand how concerning this must be, especially when you agreed to specific monthly amounts.
We would like to review your account and the details of your contract to clarify the charges and ensure everything is correct. We have referred your bill dispute to our team, and we will be in touch to further assist.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We’re sorry to hear about the unexpected charges on your recent statement. We understand how concerning this must be, especially when you agreed to specific monthly amounts.
We would like to review your account and the details of your contract to clarify the charges and ensure everything is correct. We have referred your bill dispute to our team, and we will be in touch to further assist.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply11 Mar 2026, 10:54
Official
Dear Thacks Mazibuko,
Thank you for contacting Cell C.
We’re sorry to hear about the unexpected charges on your recent statement. We understand how concerning this must be, especially when you agreed to specific monthly amounts.
We would like to review your account and the details of your contract to clarify the charges and ensure everything is correct. We have referred your bill dispute to our team, and we will be in touch to further assist.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We’re sorry to hear about the unexpected charges on your recent statement. We understand how concerning this must be, especially when you agreed to specific monthly amounts.
We would like to review your account and the details of your contract to clarify the charges and ensure everything is correct. We have referred your bill dispute to our team, and we will be in touch to further assist.
Kind regards,
Cell C | TM
Best regards,
TM
Thacks M's updateReviewer Update
11 Mar 2026, 11:37Thanks for reply
I made it clear to the lady in vall mall that ill rather wait for new month for connection rather than paying extra money which i cant afford, then she said i will be connected immediatelly but ill be only paying r299 comes 25 March, of which she **** on my face f
I made it clear to the lady in vall mall that ill rather wait for new month for connection rather than paying extra money which i cant afford, then she said i will be connected immediatelly but ill be only paying r299 comes 25 March, of which she **** on my face f
TM
Thacks M's update11 Mar 2026, 11:37
Reviewer Update
Thanks for reply
I made it clear to the lady in vall mall that ill rather wait for new month for connection rather than paying extra money which i cant afford, then she said i will be connected immediatelly but ill be only paying r299 comes 25 March, of which she **** on my face f
I made it clear to the lady in vall mall that ill rather wait for new month for connection rather than paying extra money which i cant afford, then she said i will be connected immediatelly but ill be only paying r299 comes 25 March, of which she **** on my face f
Cell C's replyOfficial
11 Mar 2026, 11:46Our team will be in touch to assist further. Once the review is completed, they will contact you directly with feedback and the next steps.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Best regards,
Cell C's reply11 Mar 2026, 11:46
Official
Our team will be in touch to assist further. Once the review is completed, they will contact you directly with feedback and the next steps.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Best regards,
TM
Thacks M's updateReviewer Update
12 Mar 2026, 10:38Yesterday i was advised to reverse the transaction but i dont understand as the amount to be reversed and the amount to be paid are excactly the same.
TM
Thacks M's update12 Mar 2026, 10:38
Reviewer Update
Yesterday i was advised to reverse the transaction but i dont understand as the amount to be reversed and the amount to be paid are excactly the same.
Cell C's replyOfficial
13 Mar 2026, 07:32Dear Thacks Mazibuko,
Thank you for getting back to us.
We understand your concern regarding the charges. Please note that the amounts billed are correct. Your first invoice includes pro‑rated charges for the days used, as well as a once‑off connection fee, which is standard for new activations.
We have confirmed with the store that these charges were explained at the time of signing the contract. As the contract was activated in-store, any disputes regarding the activation or charges would need to be addressed directly with them.
Your current bill is R802.39, and from next month your monthly payments will be R219.00 + R299.00, as per your plan.
Reversing the debit order may lead to additional fees and possible service restrictions, so we encourage you to settle the current amount or liaise with the store regarding any dispute.
Please let us know if you would like us to share the store’s contact details or assist further.
Kind regards,
Cell C | TM
Thank you for getting back to us.
We understand your concern regarding the charges. Please note that the amounts billed are correct. Your first invoice includes pro‑rated charges for the days used, as well as a once‑off connection fee, which is standard for new activations.
We have confirmed with the store that these charges were explained at the time of signing the contract. As the contract was activated in-store, any disputes regarding the activation or charges would need to be addressed directly with them.
Your current bill is R802.39, and from next month your monthly payments will be R219.00 + R299.00, as per your plan.
Reversing the debit order may lead to additional fees and possible service restrictions, so we encourage you to settle the current amount or liaise with the store regarding any dispute.
Please let us know if you would like us to share the store’s contact details or assist further.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply13 Mar 2026, 07:32
Official
Dear Thacks Mazibuko,
Thank you for getting back to us.
We understand your concern regarding the charges. Please note that the amounts billed are correct. Your first invoice includes pro‑rated charges for the days used, as well as a once‑off connection fee, which is standard for new activations.
We have confirmed with the store that these charges were explained at the time of signing the contract. As the contract was activated in-store, any disputes regarding the activation or charges would need to be addressed directly with them.
Your current bill is R802.39, and from next month your monthly payments will be R219.00 + R299.00, as per your plan.
Reversing the debit order may lead to additional fees and possible service restrictions, so we encourage you to settle the current amount or liaise with the store regarding any dispute.
Please let us know if you would like us to share the store’s contact details or assist further.
Kind regards,
Cell C | TM
Thank you for getting back to us.
We understand your concern regarding the charges. Please note that the amounts billed are correct. Your first invoice includes pro‑rated charges for the days used, as well as a once‑off connection fee, which is standard for new activations.
We have confirmed with the store that these charges were explained at the time of signing the contract. As the contract was activated in-store, any disputes regarding the activation or charges would need to be addressed directly with them.
Your current bill is R802.39, and from next month your monthly payments will be R219.00 + R299.00, as per your plan.
Reversing the debit order may lead to additional fees and possible service restrictions, so we encourage you to settle the current amount or liaise with the store regarding any dispute.
Please let us know if you would like us to share the store’s contact details or assist further.
Kind regards,
Cell C | TM
Best regards,
TM
Thacks M's updateReviewer Update
13 Mar 2026, 09:21Good day
I dont have few extra rands to pay can you please cancel this data deal, i will keep the phone contract only.
I dont have few extra rands to pay can you please cancel this data deal, i will keep the phone contract only.
TM
Thacks M's update13 Mar 2026, 09:21
Reviewer Update
Good day
I dont have few extra rands to pay can you please cancel this data deal, i will keep the phone contract only.
I dont have few extra rands to pay can you please cancel this data deal, i will keep the phone contract only.
Cell C's replyOfficial
13 Mar 2026, 09:35Before we can assist with your request to cancel the data deal, please confirm the following details so we can access your account:
• Full Name and Surname
• ID Number
• Name of the bank we are debiting
• Debit order date
• Physical address
Once we have this information, we’ll assist further.
Kind regards,
Cell C | TM
• Full Name and Surname
• ID Number
• Name of the bank we are debiting
• Debit order date
• Physical address
Once we have this information, we’ll assist further.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply13 Mar 2026, 09:35
Official
Before we can assist with your request to cancel the data deal, please confirm the following details so we can access your account:
• Full Name and Surname
• ID Number
• Name of the bank we are debiting
• Debit order date
• Physical address
Once we have this information, we’ll assist further.
Kind regards,
Cell C | TM
• Full Name and Surname
• ID Number
• Name of the bank we are debiting
• Debit order date
• Physical address
Once we have this information, we’ll assist further.
Kind regards,
Cell C | TM
Best regards,
TM
Thacks M's updateReviewer Update
13 Mar 2026, 09:46 • Full Name and Surname lithakong thacks mazibuko
• ID Number ***
• Name of the bank we are debiting standard bank
• Debit order date 25
• Physical address 10221 muvhango ext 17 vanderbijlpark
• ID Number ***
• Name of the bank we are debiting standard bank
• Debit order date 25
• Physical address 10221 muvhango ext 17 vanderbijlpark
TM
Thacks M's update13 Mar 2026, 09:46
Reviewer Update
• Full Name and Surname lithakong thacks mazibuko
• ID Number ***
• Name of the bank we are debiting standard bank
• Debit order date 25
• Physical address 10221 muvhango ext 17 vanderbijlpark
• ID Number ***
• Name of the bank we are debiting standard bank
• Debit order date 25
• Physical address 10221 muvhango ext 17 vanderbijlpark
Cell C's replyOfficial
13 Mar 2026, 09:55Thank you for providing your details.
Kindly be advised that the contract line ***) is due to expire on 21/02/2028. Should you wish to terminate the contract early, you will be required to pay an early cancellation fee of R7,923.49 for the 23 months remaining on the contract.
Please note that the cancellation fee excludes the current month’s bill and any outstanding amounts on the account. The quoted fee is valid until 31/03/2026.
Alternatively, you may send a cancellation request 30 days before the contract expiry date if you prefer not to proceed with early termination.
Kind regards,
Cell C | TM
Kindly be advised that the contract line ***) is due to expire on 21/02/2028. Should you wish to terminate the contract early, you will be required to pay an early cancellation fee of R7,923.49 for the 23 months remaining on the contract.
Please note that the cancellation fee excludes the current month’s bill and any outstanding amounts on the account. The quoted fee is valid until 31/03/2026.
Alternatively, you may send a cancellation request 30 days before the contract expiry date if you prefer not to proceed with early termination.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply13 Mar 2026, 09:55
Official
Thank you for providing your details.
Kindly be advised that the contract line ***) is due to expire on 21/02/2028. Should you wish to terminate the contract early, you will be required to pay an early cancellation fee of R7,923.49 for the 23 months remaining on the contract.
Please note that the cancellation fee excludes the current month’s bill and any outstanding amounts on the account. The quoted fee is valid until 31/03/2026.
Alternatively, you may send a cancellation request 30 days before the contract expiry date if you prefer not to proceed with early termination.
Kind regards,
Cell C | TM
Kindly be advised that the contract line ***) is due to expire on 21/02/2028. Should you wish to terminate the contract early, you will be required to pay an early cancellation fee of R7,923.49 for the 23 months remaining on the contract.
Please note that the cancellation fee excludes the current month’s bill and any outstanding amounts on the account. The quoted fee is valid until 31/03/2026.
Alternatively, you may send a cancellation request 30 days before the contract expiry date if you prefer not to proceed with early termination.
Kind regards,
Cell C | TM
Best regards,