Unclear on Contract Cancellation

Item: Cell C
Rating: 1
Author: Lucille I

I settled two device contracts last week, but have not received confirmation of it yet.

I do not want to be billed for them end of Jan.

The Cell C app is not giving me the details I'm after. I hope this forum will expedite my request.

Helpful (0)

Replies (1)

Cell C's replyOfficial

03 Jan 2025, 07:49

Dear Lucille,

Thank you for bringing the matter to our attention.

We sincerely apologize for the inconvenience and any frustration this has caused. We understand how important it is to have clarity regarding your settled contracts and to avoid unnecessary billing.
Please rest assured that we’ve escalated this matter to our support team, who will contact you soon to confirm the status and assist further.

Regards,
Cell C | TN

Cell C's reply03 Jan 2025, 07:49

Official