1 reviews | Active since Jan 2012
uncerfied about the billing of my account
when i upgraded my cell c contract , i took out samsung tablet which i will get 500 mb on it and will pay R199.00 , i called in their contact centre on the 02/10/2015 @09:51 and i was told that there is extra r78 some rands , didnt get the figure correct , my question was , cos im no longer on a 100 min and 100 sms and 100data , why do i have to be charged so much , i was called by a team leader/ manager which i didnt get the name correctly , he assured me that everything was being sorted and on my billing date they will take R199.00 as per agrrement , to my suprise i was billed an amount of <br> CELL C SP *** 253.99- 10/31<br> CELL C SP *** 253.99- 09/30 <br> CELL C SP *** 322.54- 08/31<br> <br> my account nbr is *** , im very much not satisfied with the service i have been given by the provider and i need every cent that has been taken to be reversed back to my account , because these is highly un acceptable, i need explanation or i will cancel the contract and info my fellow collegues and family members and friends the kind of service im being offered... to be contacted after 5pm <br>
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
