Unblacklist Samsung Galaxy S2

2nd November, reported that my phone does not work at Westgate Branch and after no feedback 06 November, contacted Technical Dept. They confirmed that it was Blacklisted, however, phone not unblocked yet. Affidavit submitted and copy of ID submitted that this phone was never ****** and is not supposed to be black listed. I am a pensioner and need access to my phone. Fault reference no. ***