UNBELIVEABLE AND UNACCEPTABLE INCOUNTER WITH CELL C

I am in utter disgust and disbelief at the manner in which my sensitive and rather urgent case was dealt.

I have a situation of identity theft. Two cell phone contracts was taken in my name in KZN at Kwa-Mashu Edgars Connect without my knowledge or consent. I currently reside in Pretoria. I would like to understand how it is possible that someone can walk into a store a take out not one but two cell phone contracts between the 27 - 29 April without proper process of identification and ensuring that all legal documents presented were actually ORIGINALS?

I called Cell C customer care on Wednesday and they told me to go to my nearest Dealership. I went to Cell C Eastgate on Wednesday the 2nd May around Lunchtime and spoke to a gentleman by the name of William. He requested a affidavit, ID copy and Bank statement. He also asked that I sign the ID copy 4 times so that they can use that to match it to the signature the ***** and ***** used. William said that it was busy and that he would get back to me and he still hasn't.

On the 5th May on Saturday at 14h05 I went to Cell C Boulders Midrand just to follow up and to my SHOCK AND DISBELIEF they had said that the SAME ***** and ***** went to the SAME store in Kwa-Mashu was assisted by the SAME consultant and took a further 2 MORE CONTRACTS!!! making it a total of 4 CONTRACTS!!

Its the 7th May and I am yet to receive a phone call, sms or even a please call from William with some sort of an update?? Why is my unfortunate situation not being taken seriously or does Cell C condone this ****??

How is it possible that after flagging and reporting the first contract that he/she was able to take another two in my name.

My profile should have been blocked or flagged in order to ensure that it can never happen again and it is clear to me that it is an inside job. If the lady was able to pick up from simply looking at a computer screen who assisted the ***** with the first, second and third purchase was William not able to flag or to put some sort of a freeze on my profile.

I am absolutely in disbelief and I'm extremely frustrated and angered by the way my case is being and has been dealt with.

I expect by end of business day, today to be contacted by a manager with some sort of explanation as to how this happened and with some sort of a plan on how they are going to handle and RECTIFY this situation.