Unbelievably terrible service

Absolutely terrible service from Cell C, our fibre contract has been cancelled in error for the second time in a year. My wife and I run our businesses from home and for three days we can get no help to resolve our issue. The call center is no help, you sit on the phone for 30mins with no reply, when you do get through to someone they immediately transfer you to another department. We are now being told we need to re apply to get a new contract. Unbelievable, I am already looking for another service provider