Unbelievably poor repairs service!

Below is the email I sent to Cell C with regards to the pathetic service I received with regards to my faulty phone. I received an email indicating that someone would contact me within 24-48 hours..... I am still waiting!

"I wish to submit a complaint with regards to the service I have received with my phone, an LG G4 Stylus.

I processed my upgrade at a Kenilworth store in Cape Town in 2015 while on holiday there. A few days later I took the phone back to Cell C as it had started to just switch off and had to be rebooted all the time. This made it near impossible to use the phone. This was apparently fixed, but back home in Port Elizabeth I had the same problem over and over. Several trips to the Cell C store in Baywest and even more to the Regional Office, I was still sitting with a problematic phone, even though it was apparently sent to Johannesburg on two occasions. A few weeks ago I took it back to the Regional Office, who made a detailed report of the state of the phone. Now I’m being told that the phone was sent back from Johannesburg with the technician citing liquid damage. There was no liquid damage at the point that the phone was handed in, but it was now returned with a swollen battery, and a cover which was forced over the battery, rendering the phone totally unusable. The technician refuses to have the phone replaced and is adamant that the liquid damage is causing the problem and refuses to investigate the phone further, whereas 1) there was no liquid damage at the time of handing over, 2) the phone has been problematic from the start.

You can imagine the frustration this is causing, as I have now had to hand my loan-phone in to Cell C (an AG which worked beautifully and gave no problems whatsoever), just to be given a phone which is totally useless. I am sure you can track the history of the phone on your systems (hopefully all the times it was sent in has been logged/recorded).

I conclude by stating that I believe I should receive a new phone, which should have been done from the start, instead of giving such inferior service. Should I not have any joy with this matter, I will be cancelling my contracts with Cell C, and so will my husband, to move to another service provider. Additionally, I will log my complaint and poor service received, on the Hello Peter website and social media platforms. You will note that I have been a Cell C customer from the start of Cell C and have been a loyal customer since (as well as my husband).

I look forward to hearing from you within 7 days, failing which I will refer my complaint to Hello Peter."