Unbelievably awful service

<p>I have two contracts with Cell C including insurance on both phones. I ran into unfortunate evident of having to claim from the insurance for one of the phones. What an absolute nightmare 2 months later and I'm still waiting for the phone. Every single time I phone I have to fight with the agents for service. They are so rude and when u request to speak to manager they place u on hold for more than 10 mins and still refuse to let you speak to a manager. This morning alone I spent 30 mins on a call where most of the time i wasn't speaking to anyone. Its been more than 5 - 7 working and I still don't know where the phone is. Agent tells me to call back at 9am when the store opens so they can call the store. It took me 10 mins just to get through to an agent I start work at 9 I don't have the time to keep struggling to get through all I ask is that someone calls me back once they have spoken to the store since they are the ones who haven't kept to their promise but no that's to much to ask for. I ask to speak to a manager agent puts me on hold forever then returns saying someone at the store has signed for the phone meaning it has delivered. Honestly why couldn't that just have been checked in the first place. At this point after being on the call 20 mins all I want now is to speak to a manager. I'm a manager at a call centre and if an agent refused any of our customers to speak to a manager they would be fired there is no ifs or whats about it. The next thing I know I'm back into a queue experiencing high call volumes and after 5 mins when someone answers they can't hear me. I'm 7 months pregnant and its absolutely unfair that I have to go through this every time I call these people. I'm at my wits end I don't know what to do anymore. I still haven't any idea what's happening with the phone and I'm to upset to try calling again.</p>