AG
Antoinette G

1 reviews | Active since May 2016

05 Oct 2016, 07:31

Unbelievable still no cancellation

<p>After initially requesting to cancel getmore on the 24th of may I found that it still wasn't cancelled by 23 August so I wrote my initial review on hellopeter. On 24 August Danielle called she assured me it was cancelled. This morning I call cell c only to find it still isn't cancelled and that it is even included in my October bill. The supervisor Renesh tells me he can't assist he will pass my message to Kelvin who deals with getmore cancellations and refunds. Kelvin never bother to call me back since I spoke to him in June. He obviously doesn't do his job because if he had I would not be writing yet another review. And Danielle made me promises but kept only half of them. Disgusted really what is so difficult about cancelling and reversing those *****ed monthly fees added to my bill</p>

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Replies (3)
Cell C
Cell C's reply05 Oct 2016, 07:49
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply05 Oct 2016, 08:06
Official

As per communication, Getmore services confirmed that they spoke with you this morning and provided feedback regarding this matter.

Regards

Cell C | PN

AG
Antoinette G's update05 Oct 2016, 08:54
Reviewer Update

The same thing they said this morning is what the said in August but we are still here today with the same query only more charges that shouldn't be here. How can I trust them? They are now saying cell c is billing me for getmore and not them. How is that possible. Cell c can't be for getmore it doesn't even make sense that they would