Unbelievable poor service support from cfibre cell c

Unbelievable poor service. Logged a call on the 17th of Feb to activate account and get router. Still waiting on the router. Bought my own router and try to connect, but that did not work as well. Trying since the 21 Feb to get connected. Getting a better reaction speaking to the rock outside then cfibre support. Will not recommand using cfibre