Unbelievable Poor Service from Cell C - Cfibre - 120 hours after logging query and ZERO results

On Monday 30 Mar 2020 we experienced a problem with our fibre connection. Due to national lockdown call centres are not functioning. By mid day I finally got hold of someone who told me to log my query via email to *** and ***. Since Monday 30 Mar 2020 I've sent 30 emails - ZERO action from Cell C Cfibre. On Wednesday we received a call from an Openserve technician saying he is outside our house.... in Centurion.... We live in Hillcrest in Durban!! Since then, the only response I get is a one liner email from Zama at *** saying a technician has been appointed, there is nothing more she can do and that she has been working tirelessly on getting this resolved...... FUNNY HOW THIS CAN NOT BE RESOLVED IN 120 HOURS Nobody has contacted us since yesterday, no one has rep**** to the hourly email updates I've been sending today. I've logged a formal complaint with ICASA I know you don't care, we are just a small fish in a big pond - but there is nothing better than "word of mouth" and trust me, I will be posting reviews of the unbelievable terrible service we received in the past week on every single platform I can find