cC
cynthia C

1 reviews | Active since Mar 2009

15 Mar 2018, 14:29

Unbelievable PAIN to deal with this organisation

I am sooooo sick of dealing with Cell c's call centre. I am put through the spanish inquisition EVERY time I call and am continually told the information I am giving is incorrect. You ask me the most ridiculous questions like the date and amount of my debit order WHICH I DO NOT KEEP STORED IN MY HEAD!!!! I dont know what information you have stored for me that you continually tell me I cannot be verified and so YOU NEVER HELP ME!!!! This is EXACTLY why when iconnect said they were moving to Cell C I cancelled my service - because Cell C are a pain to deal with!

0
Replies (2)
Cell C
Cell C's reply15 Mar 2018, 14:48
Official

Good afternoon Cynthia

Sincere apologies for the unsatisfactory service. We will get one of our team members to contact you and assist.

Alternatively, you can visit your nearest Cell C store and they will gladly assist.

Regards
Cell C | PN

cC
cynthia C's update15 Mar 2018, 18:14
Reviewer Update
I dont have time to visit a store ...! All I am trying to do is convert air time to data and your USSD doesnt allow me to do it anymore. I am really really cheesed off