WD
Wynand D

1 reviews | Active since Jun 2014

21 Jan 2016, 13:20

Unbelievable charges

unfortunately i have to turn to Hello Peter site again with regards to bad service and response time from Cell C<br> <br> my contract was updated few days ago - with the new contract i received my allocated data free minutes and so forth. <br> <br> what bothers me here is that Cell C took away my current data and so that i had on the phone - where my new should have just been added. <br> <br> my second issue is that my old contract was almost double the price on the updated one - but for the month of January they want me to pay the charge of the old contract - but only with the benefits of the new - they took away the benefits of the old contract - how stupid is that?<br> <br> when i logged an call on this they said they would get back to me within 48 hours - this was on Friday - i am still awaiting feedback!!!!<br> <br> this is the how manyith time it happened that Cell C does not respond on queries logged and i have to continuously call them for feedback.<br> <br> no that's bad service!!

0
Replies (1)
Cell C
Cell C's reply21 Jan 2016, 14:30
Official
Hello Wydie,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,