Unbelievable

<p>I sent an email on 26th Septenmber to ********** asking for my contract to be cancelled. I received no response from them and mailed them on ********** to enquire about the mail I sent, on the 16th of November. Today, the 17th they phone me and tell me my account is in arrears and I need to pay it before they can cancel my contract and that they will not cancel it unless I pay and in the meantime they will keep billing me. Where does this people come from??? I corresponded with them on the ********** in the past about cancellations on my other contracts and now they informed me that is not the correct email address that is why my cancellation was not processed and my account is in arrears. This is truly unacceptable. The number in question is ********** 001</p>