Unbelievable!

In 2015 I had a contract sim card with Cell C, and to my knowledge the account was cancelled. Only to find out when I pulled my credit profile the account was handed over. No form of communication was made to me whereas they have my information on their system. Logged a query on the 24 September 2017 and nothing has been said to me till today (Incident number - ********** 330) even decided to go pay the overdue amount yesterday and I was told to email my proof of payment to ********** yet again no one called to acknowledge that they got the proof of payment, I called them and kept on being transferred from one person to another. Still nobody said anything about the query that I logged. Lerato from written correspondence then called me to follow on the email I sent, when I asked about my query she then said the hand over will be on ITC for the next 6 months when I asked why was it handed over without notifying me first she then asked to put me through to legal department. Stayed on the line for like +-10mins the phone was just mute. This is very inconveniencing because there's things I seriously need to do, so I won't wait for 6 months for something I wasn't notified about.