unavailable customer service from cell C

I have to repeat my effort to get any response and update on how my application is progressing. I was confirmed to receive a Samsung a3core on contract. Since 13. jan. I am trying to get some sort of response from cell c. I ended up on fb messenger talking to cell c but to no avail regarding results. All I get is" we will revert to you" nothing else.. Again and again with no real constructive information. My order or case nr. is: SPI*** irma engelbrecht this "customer service" by cellC is unacceptable and has to have consequences.