UNAUTHORIZED UPGRADE

On Saturday 25 March 2023 I received a call from a Cell C consultant using the Cell C customer care number. She said the reason for the call was to assist me with a contract upgrade. I informed her that I am not interested in an upgrade. She noted the aforesaid and hung up. Subsequent to the aforesaid call and to my shock and dismay, I received short message service (“sms”) from Cell-C confirming my contract “upgrade”. I obviously immediately called Cell-C customer care centre regarding the said sms message. I advised them regarding the earlier call, whereby I rejected the contract upgrade. The customer care consultant then told me that I need to do an affidavit and email it to the Cell-C ***** department, to enable Cell-C to reverse the aforesaid “upgrade”. I must say, although I have proceeded to complete the affidavit as advised, I am perplexed by the advise that I need to complete an affidavit and forward it to Cell-C ***** department, as I do not understand how the above amounts to *****.

I sent the said affidavit to the ***** department on Monday 27 March 2023 and got an automated response saying they will get back to me within 48 hours. 72 hours later I still haven’t received any feedback from Cell C. I called the call centre again and asked them to transfer me to the ***** department so I can follow up on my email and was told that if they haven’t gotten back to me it means that they have not resolved the matter, regardless of 48 hours timeframe that they gave me.

I must say I’m not happy with how this whole situation is going as all Cell C had to do was pull their phone records as they claimed that all their calls were recorded and see that I declined the contract upgrade. Now I’m stuck with a 24 month contract that I did not sign up for.