Unauthorized transactions

On 26 June 2015 a ***** case, ref# ***, was opened by Cell-C in order to investigate unauthorized payments made to Cell-C since 13 January 2012 via debit orders against my ABSA bank account. All the documents required by Cell-C, proving my case, were scanned and e-mailed to Cell-C ***** department from the Cell-C branch in the Grove. On 08 July 2015 I folllowed up, through the Cell-C agency at the Grove, to find out what is happening with this case because the debit orders were not cancelled by Cell-C. Again all documentation were scanned and sent via e-mail to Cell-C ***** department. My request that Cell-C cancel all the debit orders against my bank account was to no avail. So was a repeated request that Cell-C contact me to give me feedback on this investigation. I have still not heard from Cell-C and they continue to collect money from my account on behalf of Mr. Salias Khehla who have four Cell-C contracts for which Cell-C collected between R8600 and R9000 since 13 January 2012. It seems that all my attempts to contact someone of authority beyond the Customer Service of Cell-C, is thwarted and that there is no further hope of getting my money back from Cell-C