AN
Ashley N
1 reviews | Active since Jun 2014
04 Mar 2021, 16:40
Unauthorized tarrig increases
No business ethics
I signed a 2 year contract fo a 20g hime Fibre line Without notification my contract has been increased to 950. How is this ethical within the 2 year contract without notification. Called the call center and was given a ticket number *** on the 21st February and to date no call back I called the call Centre again on the 26th February and was told that the supervisor Jabulani Ntobela was to call me back... To date no call For a company in the communications industry.. **** poor Pathetic as they don't have any idea on how to communicate or serve customers
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Replies (3)
Cell C's replyOfficial
04 Mar 2021, 17:10Hi Ashley
In terms of your subscriber agreement, Cell C has the option of varying any of its charges from time to time by means of publishing an amended Tariff Plan and by informing you in writing.
Communication to notify customers of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
^PN
In terms of your subscriber agreement, Cell C has the option of varying any of its charges from time to time by means of publishing an amended Tariff Plan and by informing you in writing.
Communication to notify customers of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
^PN
Best regards,
Cell C's reply04 Mar 2021, 17:10
Official
Hi Ashley
In terms of your subscriber agreement, Cell C has the option of varying any of its charges from time to time by means of publishing an amended Tariff Plan and by informing you in writing.
Communication to notify customers of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
^PN
In terms of your subscriber agreement, Cell C has the option of varying any of its charges from time to time by means of publishing an amended Tariff Plan and by informing you in writing.
Communication to notify customers of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
^PN
Best regards,
AN
Ashley N's updateReviewer Update
04 Mar 2021, 18:51Hence the complaint. No communication was given and line cut numerous times for no reason
AN
Ashley N's update04 Mar 2021, 18:51
Reviewer Update
Hence the complaint. No communication was given and line cut numerous times for no reason
AN
Ashley N's updateReviewer Update
04 Mar 2021, 21:09Furthermore the increase was from 699 to 950. A 36% increase. **************** to get your clients to sign a contract then have exorbant increases
AN
Ashley N's update04 Mar 2021, 21:09
Reviewer Update
Furthermore the increase was from 699 to 950. A 36% increase. **************** to get your clients to sign a contract then have exorbant increases