Unauthorized New Line Opened Instead of Upgrade - Cell C

Urgent Complaint:

Dear Hello-Peter Team,

I hope this message finds you well. I am writing to bring to your attention a serious matter regarding my experience with Cell C, and I am seeking your assistance in addressing this issue. My name is Neo Mohlala, I have been a customer of Cell C, and last year, I was contacted by Cell C representatives who informed me that I qualified for an upgrade on my cell phone contract. I agreed over the phone, and subsequently, two phones were delivered to me. However, to my surprise, instead of processing the agreed-upon upgrade, Cell C opened a new line/contract without my consent. I have been diligently trying to resolve this issue by contacting Cell C numerous times, but unfortunately, the problem persists. I have a case number, which is ***. My original cell number is ***, and Cell C has opened a new number, ***, without my consent. The last person I spoke to from Cell C was Lerato Zondi, who promised to call me back but has failed to do so. Despite my persistence, the issue remains unresolved, and I am left in a frustrating situation. I kindly request your assistance in escalating this matter and bringing it to the attention of Cell C's management. It is concerning that an unauthorized line was opened in my name, leading to financial implications and a breach of trust. Your prompt intervention and assistance in resolving this matter would be highly appreciated. I am hopeful that Hello-Peter can help bring attention to this issue and facilitate a resolution.

Thank you for your attention to this matter. Sincerely,

Neo Mohlala ***